GENERAL TERMS AND CONDITIONS

PAYMENT POLICY FOR RESERVATIONS

Payment for reserved rooms is made depending on the selected price type / cancellation policy: non-refundable price with immediate payment or price with the possibility of canceling the reservation.

After making a reservation request, you will receive a confirmation with your reservation number.

Please note that the number of parking spaces in the underground garage is limited and marking a parking space in the reservation is NOT a confirmation of such, but only a request. Advance reservation is required by phone +359 898 506 505.

In cases of advance payment by bank transfer of the amount due for the reservation, a proforma invoice for payment is sent along with the confirmation. After receiving the amount on the Hotelier's bank account, the reservation is considered to be finally confirmed.

All invoices are issued in BGN and/or in EUR at the BNB fixing rate.

PAYMENT METHODS:

– in cash on site at the hotel

– by bank transfer to the Hotelier's bank account. The date of payment is the date on which the Hotelier's bank account is credited with the full amount due. All costs related to the bank transfer are at the expense of the client.

BGN UBB Bulgaria IBAN BG80UBBS81551015563958

I J RIVIERA EOOD

– by credit or debit cards

– Visa, MasterCard, Borica – online when booking at a "pay immediately" /non refundable/ price or on site at the hotel via a POS terminal at the reception

– American Express – on site at the hotel via a POS terminal at the reception

RESERVATION CANCELLATION POLICY

For reservations made at a "pay immediately" /non refundable/ price, cancellations are not allowed. The penalty due is the amount of the full stay for the reservation. This rule is also applicable in case of no show.

Cancellation of reservations is made by e-mail, fax or on site at the hotel.

– no penalty is due for cancellations made within the following deadlines:

– up to 7 days before arrival

– cancellations made after the above deadlines – the penalty due is 50% of the value of the first night.

DAMAGE AND HOUSEKEEPING POLICY

-A room key is provided upon check-in. If the key is lost, a fine of 50 leva is imposed.

-When booking an underground garage, a remote control is provided to open the garage cell with a grille.

If the remote control is stolen, a one-time fine of 150 leva is paid.

-Smoking in the Acropolis Hotel is strictly prohibited and a one-time fine of 100 leva is charged in case of violation.

-For burnt, heavily stained with blood or revanol bedding that cannot be washed and restored, a one-time fine is charged for: top sheet 80 leva, bottom sheet 60 leva, pillowcase 40 leva, large towel 40 leva and small towel 20 leva.

-In case of violation and non-payment of the reservation within 10 days of check-in, the Acropolis Hotel reserves the right to demand and impose a fine of 3% of the total value of the reservation, seeking its right under the law.

-In case of accommodation of more people than indicated in the reservation, a fine of 50 leva is imposed for each day of stay.

-When accommodating a guest with a pet without the consent of the management, a one-time fine of 100 leva is imposed.

-In case of non-compliance with the policy for quiet hours from 14.00-16.00 pm and after 22.00 pm to 08.00 am and disturbing the peace of other guests, after two warnings, the reservation is canceled and guests are asked to leave the hotel without refunding the amount for the reservation.

-In case of violation of the integrity of the furniture in the room, a one-time fee of 300 leva is charged for each broken piece of furniture.

PERSONAL DATA PROTECTION POLICY

Privacy Statement:

The protection of your personal data is important to us. We appreciate the trust you have placed in us by choosing to visit and use www.hotelacropolisvarna.com for your online booking and we follow the resulting commitments to protect the privacy of the personal information you provide to us by striving to strictly adhere to the Data Protection Act. This document, which is subject to periodic updates, describes how we use and process your personal information. Here you will also find information on how to contact us if you have any questions about the protection of your personal data.

The following declaration presents how data protection is guaranteed and what type of data is collected for what purposes.

Collection, processing and transmission of personal data:

In principle, you can visit our site without leaving any personal data. Personal data is collected only if you provide it voluntarily, for example when you make a reservation for accommodation or make an inquiry. When making a reservation, you will be asked to fill out an online form that contains: name, address, email, contact telephone number. This information is necessary to process the request and complete the order (including sending you an order confirmation email)

Card data and authentication data

We do not have access to your card data, only your servicing bank.
We do not have access to your authentication data, only the bank that issued your card.
The security of entering and transmitting card data is ensured by using the SSL protocol to encrypt the connection between your computer and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code (CVV2)
In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them. Consent and use of data for the specified purposes:
When you enter personal or business data (email addresses, names, addresses), the disclosure of data is completely voluntary. By entering the data, you consent to their collection, processing and use for the purpose of establishing contact. Collection, processing and use for any other purposes are not carried out. This consent can be revoked at any time with effect for the future.
Your personal data will not be passed on unless you expressly request this.

Right to information:
You have the right to request information about what data is stored about you, its origin, its recipients, and for what purpose it is stored. Our team will provide you with this information. You also have the right to have your personal data corrected, blocked and deleted, in accordance with the statutory provisions.

Competent authorities:
We may share and disclose your personal data and information to government or investigative authorities only if required by law (or other regulations having the force of law), in the event of a legal proceeding, criminal investigation, court order or subpoena.

Additional information:
Your trust is important to us. Therefore, we will respond to all your inquiries regarding the processing of your personal data. If you have any questions that are not answered by this data protection declaration, or if you would like more in-depth information on a specific issue, please contact our team at any time.